1. Scope
GacoGames (“we,” “us,” or “our”) respects your privacy. This Policy applies only to information that we collect or receive through the Services. It does not apply to third-party websites, platforms, or services. Their privacy practices are governed by their own policies.
By using the Services, you acknowledge the practices described in this Policy. If you do not agree, please do not use the Services.
2. Information we collect
Information you provide
We may receive information you choose to provide, such as your email address when you contact support, account information supplied through a connected platform, and information contained in messages or requests sent to us.
Game, device, and usage information
When you use our mobile games or applications, we may collect technical and usage information, including a device or advertising identifier, device type and name, operating-system version, language or locale, IP address, approximate location inferred from IP address, game progress, gameplay interactions, log data, and diagnostic or performance data. This helps us operate, secure, troubleshoot, and improve the Services.
Discord applications
When you use a GacoGames Discord application, we may process the information Discord makes available to the application, such as your Discord user ID, username or display name, server, channel, and interaction identifiers, command inputs, and content you choose to submit through the application. We process this information only to provide, maintain, moderate, secure, or improve the Discord application and to respond to support requests.
Analytics, advertising, and platform partners
Our Services may use analytics, advertising, and platform tools provided by third parties. These providers may collect information such as device identifiers, IP address, usage events, and information about how the Services are used, subject to their own privacy policies. We do not control third-party tracking technologies.
3. How we use information
We may use information to:
- provide, operate, maintain, and improve the Services;
- create and manage accounts and game features;
- understand usage and preferences, diagnose issues, and develop new features;
- respond to comments, questions, and support requests;
- send service, security, administrative, and support communications;
- protect users, enforce our Terms, and detect fraud, abuse, or technical threats; and
- comply with legal obligations and protect our rights, property, and safety.
Where permitted, we may also use information to communicate about promotions, events, and products offered by GacoGames or selected partners.
5. Retention and security
We retain information only for as long as reasonably necessary for the purposes described in this Policy, including to provide the Services, resolve disputes, meet legal obligations, and enforce agreements.
We use reasonable administrative, technical, and organizational safeguards designed to protect information. No internet transmission or storage system is completely secure, so we cannot guarantee absolute security.
6. Your choices and requests
You may be able to manage certain information through your device, platform, or Discord settings. You can ask us to access, correct, or delete personal information we hold about you, subject to applicable law and legitimate operational requirements. To make a request, contact us at gacogames.studio@gmail.com. We may need to verify your request before acting on it.
7. Children’s privacy
Our games may have different age ratings. Please use the Services in accordance with the applicable age rating and local law. We do not knowingly collect personal information from children under 13 without appropriate authorization. If you are under 13, do not send us personal information. If we learn that we collected such information without appropriate consent, we will take steps to delete it. If you believe this has happened, contact us at gacogames.studio@gmail.com.
8. Changes and contact
We may update this Policy from time to time. We will post the updated version here and revise its effective date. Your continued use of the Services after an update means you acknowledge the updated Policy, to the extent permitted by law.